Where did Zoom come from?

The general consensus is that seemingly overnight Zoom went from an unknown company to essential infrastructure. That’s not true. Prior to the coronavirus, it was a major player in enterprise communications.  The reason most people didn’t know about it, is that it was designed as a B2B company (business-to-business sales) rather than a B2C (business-to-consumer)…. Continue reading

Retailers should look to the past to compete against Amazon

Amazon has engulfed nearly every aspect of retail and is positioned for more. Its North American sales have quintupled since 2010. Between 2015 and 2016, Amazon captured well over a third of all American online retail sales—including 43 percent in 2016. Moves to vertically integrate its supply chain by solidifying an ocean freight license, marketing in-home deliver, and… Continue reading

Yelp, Antitrust, and Google

Google, Amazon, and Facebook are modern-day railroads. The technology companies are three of the few organizations that own and control our modern infrastructure. Connor Dougherty published a nice look at how Google’s monopolist position impacts the businesses that rely on the infrastructure it owns. Like farmers and railroads before, web service providers like Yelp are effectively… Continue reading